Frequently Asked Questions
Everything you need to know about your MAKSU experience.
What is MAKSU's shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by location, generally ranging from 3 to 7 business days.
How do I return or exchange an item?
You can return any unworn, unwashed item with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installments.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your garments sustainably produced?
At MAKSU, we prioritize ethical manufacturing and high-quality fabrics. We work closely with our suppliers to ensure fair labor practices and minimize environmental impact throughout our supply chain.
Can I track my order status?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.