Returns & Exchanges

At MAKSU, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.